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Good question!

My observation in my experiences with Microsoft is that a few heros carry the day. Where this works is when people think that there boss is a hero too. This is less true nowadays, but there has always been a feeling at Microsoft that eventually Bill would see you work, and if it wasn't up to par, Bill would know.

It might sound a little silly, but people work more creatively and effectively if they think someone else is capable of appreciating their work.


Right! Even more so when they know that the boss, not only appreciates the work, but is competent enough to recognize the individual's skill that was required. After an evaluation with one employee, I was told, "This is the first time I've ever been evaluated by someone who knew what I was supposed to do." She made sure she was always on her game when she knew I was evaluating her work.

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