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Glenn (Customer Service Experience) Ross

Your client reminds me of the old Mac Davis song, "It's hard to be humble when you're perfect in every way." He's perfect, you're not. Down the road, there WILL be disappointment.

If he wants a closer relationship, fine. Invest time to create contingency plans for him. Put everything in writing, for example how much and when training should occur.

Provide industry-wide data, if possible, about which problems are more likely to crop up and what causes them. Then make written recommendations suggesting how to avoid those problems.

Finally, because you're not perfect, admit that you're going to mess up. Have in place a "first-responder" response plan so that he can get solutions fast.

Good luck!

Regards,

Glenn


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