There's something that troubles me about the proliferation of information on the web and the availability of all kinds of "tools" to help you become more productive or innovative or whatever. All too often in the service of freedom and availability of information, we make available information or tools that require earned knowledge to use effectively.
After all, just because I have a hammer, that doesn't make me a carpenter. The posession of a tool without the knowledge necessary to use it in context is worthless, if not in some cases dangerous. To a certain extent, it seems to me we've adopted the mindset that by providing a wide range of data and information and some tools to people, they should be able to use those effectively without gaining the knowledge and experience that would have been necessary in the past.
We discount the value of learning through experience and craftsmanship, and discount earned knowledge through these shortcuts. If I have a hammer, than means I have possession of a tool, but does not mean I have all the requisite knowledge to use it effectively, and it certainly doesn't mean that I have the capabilities of an experienced carpenter. Likewise, while I may have a number of software tools, productivity aids and other methods and information, those don't mean I am more productive or better able to do what's requested of me. Often, in fact, the reverse is true.
First, we ought to set clear expectations about what we want people to do and to achieve. Then, we ought to define the skills and capabilities necessary to do the work effectively. Then, we ought to be sure people receive the training and information necessary to do the work. Then, they can do the work. Only then should they be considered as someone with expertise. In the present business environment, we like to say that an expert is someone who read the manual.
I wouldn't want to live in any house I designed and built - it's not my skill set and I have no carpenter capabilities. Likewise, I don't want to work in a process or culture that's cobbled together with a lot of "experts" who have lots of information but very little experience.