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Coming from an IT person who has been on both sides of the table. What is happening more and more often is that software and networks are made to look overeasy. Then when a user goes out on a limb and makes a change that does global changes they look at IT as a bunch of works that think they walk on water. They don't think that (mostly), they just want things to work. They live in fear of the user making changes that they will have to fix and then fix again, all the while the IT department workers are idiots because they can't fix the problem.
That being said, too many IT departments do limit what they produce to keep a client or to be overly safe. If the users would think outside the box and ask for the sky and you had a proud IT department life would be easier. Good luck! But I'm hopeful.

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